Shipping policy

Shipping Policy

Effective Date: July 12, 2026

Thank you for shopping with Velora Style. We are committed to delivering your order safely and on time.

Order Processing

* Orders are processed within 1–2 business days after confirmation.
* Orders placed on weekends or public holidays will be processed on the next business day.
* Once your order has been shipped, you will receive a confirmation message with tracking details (where available).

Delivery Time

* Pakistan: Estimated delivery within 3–7 business days, depending on your location.
* Delivery times may vary during holidays, promotional periods, or due to unforeseen courier delays.

Shipping Charges

* Shipping charges are calculated at checkout unless a free shipping promotion is active.
* Any applicable shipping fees will be clearly displayed before you complete your purchase.

Cash on Delivery (COD)

* We offer Cash on Delivery (COD) across most cities in Pakistan.
* Please ensure someone is available to receive and pay for the order at the delivery address.

Order Tracking

Once your order is dispatched, tracking information will be shared via SMS, WhatsApp, or email (where applicable).

Incorrect Address

Please ensure your shipping address and contact information are accurate. Velora Style is not responsible for delays or failed deliveries due to incorrect or incomplete address details provided by the customer.

Delayed or Lost Shipments

While we work with trusted courier partners, unexpected delays may occur due to weather conditions, public holidays, or operational issues. If your order has not arrived within the expected timeframe, please contact our customer support team for assistance.

Damaged Package

If your package arrives visibly damaged, please contact us within 24 hours of receiving your order and provide clear photos of the package and product so we can investigate and assist you promptly.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. We are always happy to assist you.